The incident on the train started when a passenger, who had reserved a priority seat in advance, refused to give up her seat to an elderly lady, believed to be in her 60s, when she boarded the train. The seated passenger justified her decision by stating that she had booked a first-class seat well in advance for comfort and workspace. A staff member intervened but was unable to broker a compromise, and the elderly lady was eventually escorted to a seat in standard class. The internet had mixed reactions to the event, with some supporting the passenger who had reserved the seat, while others criticized the rail firm for not making the priority status of the seat clear.
The woman who had reserved the seat stood her ground, pointing out that she had booked her seat in advance and should not have to move. Some online commentators sided with her, emphasizing that she was entitled to her reserved seat, regardless of the age of the person requesting it. However, there were also criticisms directed at the train operator for not clearly indicating the priority status of the seat and selling it as a standard first-class seat. Some argued that the disability seats should not be sold unless the occupier is disabled.
Overall, the incident sparked a debate online about the rights and entitlements of passengers with reserved seats, and their obligations in such situations.
